Shipping and Returns


Your orders are shipped within 1 to 3 business days from the receipt of your order. All our orders are shipped using NZ Post with tracking.

Standard Shipping and Processing Charges for anywhere in New Zealand are:

For orders totalling up to $15.00             Flat charge $3.50

For orders totalling up to $100.00           Flat charge $6.00

For orders totalling over $100.00            FREE SHIPPING



If you have received an incorrect item, please let us know straight away by contacting us at 021 1303168 or by emailing  We will rectify this immediately 

If for any reason you are unhappy with your purchase, it can be returned for an exchange within 10 days, no questions asked. The item being returned must be in original condition, unused and/or unworn, labels intact and in original packaging. If you cannot find anything you like to exchange for, we can issue a credit with no expiry date. Please note that in the case of "change of mind" returns - the return shipping costs are the customer’s responsibility.

The Consumer Guarantee Act sets out minimum standards for goods sold by Willow Design. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986 
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used.
The Commerce Commission enforces the Fair Trading Act 1986.

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